FIC clients

FIC clients represent people from all levels of Victorian society.

Approximately half are people under 18 years of age who have received money from Victims of Crime Assistance Tribunal (VoCAT).

Those who have received compensation for an injury at birth are, usually, severely intellectually and/or physically disabled.  Many would not be able to survive without constant mechanical and physical support.

Clients who have had a transport or work accident have, usually, suffered an acquired brain injury [ABI].  These clients come from the full spectrum of socio-economic and ethnic backgrounds.

Service delivery

FIC is a “client focused” organisation.  All FIC employees are conscious that their primary consideration is providing high level service delivery to the clients.   FIC makes every effort to ensure that a client’s will and preference in how funds are to be used are paramount.

It is for this reason that every client has a Client Services Officer who will assist and support the client and their carer/family in making an application to use the funds.  The Client Services Officer’s role is to facilitate supported decision making for the client.

Approval of a client’s request for the use of funds is given by the Senior Master or Judicial Registrar. This is because funds can only be paid out by a court order and only the Senior Master or Judicial Registrar can make such an order.

However, in doing so, the Senior Master and Judicial Registrar will always give prime consideration to a client’s will and preference.

Further information is contained in our Client Service Standards [PDF 233KB] [Word 189KB].

For all services provided by FIC see For Clients.