This information is also available in Easy English [PDF 782KB].

We have more information in our Making a Complaint and Giving Feedback Information Sheet.

How to give feedback or make a complaint

You are always welcome to give us feedback or to make a complaint. You can do this by:

  • calling us on 1300 039 390 and raising the issue with your Client Services Officer
  • calling us on 1300 039 390 and asking to be put through to the Complaints Officer
  • writing to the Complaints Officer at:
    Complaints Officer, Funds in Court
    Supreme Court of Victoria
    210 William Street
    Melbourne VIC 3000
  • emailing the Complaints Officer at feedback@fundsincourt.vic.gov.au
  • filling in our online feedback form
  • filling in our online complaint form.

Feedback and complaints in a language other than English

We will help you if you need to give feedback or make a complaint in a language other than English.

You or your representative can call your Client Services Officer and arrange an interpreter to speak about your feedback or complaint. Please call on a weekday between 9am and 5pm.

Your or your representative can submit your feedback or complaint by letter or email in your language. We will get it translated.

You will not be charged for the interpreter or translation service.

We want to hear from you

We value your feedback about any part of our services. You can make suggestions for improvement or give compliments. You can make a complaint about:

  • management of a person’s funds in Court
  • our staff members and their conduct
  • our service delivery
  • matters affecting clients generally in relation to their funds in Court.

We believe that:

  • Everyone has the right to complain.
  • People making complaints should be supported to access the complaints process.
  • Our complaints process should be sensitive to any cultural needs.
  • Our complaints process is an important part of our quality service management.
  • Our complaints process helps safeguard people with disability.
  • Complaints identify ways for us to improve our services.

We will acknowledge all feedback and complaints. We will do our best to:

  • Give serious consideration to all suggestions for improvement or change to make our services better.
  • Deal with complaints in a transparent, timely and appropriate manner.
  • Resolve complaints fairly and quickly.
  • Use the lessons learned from your complaints to improve our services.