What happens next?

Your feedback will be sent to FIC.

Our Operations team will contact you if you provided your details on the form. FIC takes your feedback very seriously. We use it to continually improve our service to clients.

If you have an urgent problem phone FIC on 1300 039 390 and speak to your Client Services Officer directly.

If you want to make a complaint about a decision of the Senior Master or a staff member of FIC, please use our Complaints form.