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Funds in Court (FIC) values your feedback about any part of our services. You may make suggestions for improvement or give compliments. You may make a complaint about:
management of a person’s funds in Court
our staff members and their conduct
our service delivery
matters affecting clients generally in relation to their funds in Court.
FIC believes the following:
Everyone has the right to complain.
People making complaints should be supported to access the complaints process.
Our complaints process should be sensitive to any cultural needs.
Our complaints process is an important part of our quality service management.
Our complaints process helps safeguard people with disability.
Complaints identify ways for FIC to improve our services.
FIC will acknowledge all feedback and complaints. We will do our best to:
Give serious consideration to all suggestions for improvement or change to make our services better.
Deal with complaints in a transparent, timely and appropriate manner.
Resolve complaints fairly and quickly.
Use the lessons learned from your complaints to improve our services.
How to give feedback or make a complaint
You are welcome to give feedback or make a complaint. You can do this by:
calling FIC on 1300 039 390 and raising the issue with your Client Services Officer
calling FIC on 1300 039 390 and asking to be put through to the FIC Complaints Officer
writing or emailing the FIC Complaints Officer at the following address:
Complaints Officer, Funds in Court Supreme Court of Victoria 210 William Street Melbourne VIC 3000
Email: feedback@fundsincourt.vic.gov.au
Feedback and complaints in another language
FIC will help you if you need to give feedback or make a complaint in another language.
You or your representative can call your Client Services Officer and arrange an interpreter to speak about your feedback or complaint. Please call on a weekday between 9am and 5pm.
Your or your representative can submit your feedback or complaint by letter or email in your language. FIC will get it translated.
You will not be charged for the interpreter or translation service.
1300 039 390