1300 039 390The Senior Master and Funds in Court want to know how beneficiaries and their families and carers feel about the service Funds in Court provides to you and how you think we could do better. Orima Research has been engaged by Funds in Court to conduct an independent survey to find out what you think Funds in Court does well and what you think Funds in Court could do better. The results of the survey will be used to identify ways FIC can improve communication with beneficiaries and their families and how we can provide you with the best service.
Orima is an independent research agency and will conduct the survey in accordance with the Federal and State privacy legislation and the Market Research Society’s Code of Professional Behaviour. The survey will be conducted online, by mail and by telephone. All responses to the survey will be anonymous and Orima will not tell Funds in Court who said what.
Participation in the survey is voluntary. If you do NOT wish to be contacted, please send an email to feedback@fundsincourt.vic.gov.au, or contact FIC reception by telephone on 1300 039 390 to ask that your name be removed from the survey pool.
If we do not hear from you by Thursday, 4 August 2022, your name, email address and phone number may be provided to Orima, and you MAY be contacted and asked to complete the survey. If you are happy to help with the survey you do not need to do anything further. Not everyone will be contacted by Orima, they will randomly select a number of beneficiaries (and families) to contact.
You can withdraw from the survey at any time. Please take some time to think about why the survey is being done before deciding if you would like to participate.
If you have any questions, please contact FIC by email at feedback@fundsincourt.vic.gov.au, or by telephone on 1300 039 390.